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Privacy Policy for ChatMRO

Introduction

Welcome to ChatMRO, your one-stop solution for all Maintenance, Repair, and Operations (MRO) related questions, powered by our advanced LLM Large Language Model chatbot. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Data Collection

Conversations and Usage Information

ChatMRO collects data from your interactions with our chatbot, including the content of your conversations, related product usage information, and feedback you provide. We also gather information about your location and the general area from your device, IP address, or designated locations such as Home or Work addresses in your account.

Storage and Retention

ChatMRO will store your conversation activity. Your location information is also stored along with your activity data.

Use of Data

Service Improvement

ChatMRO uses the collected data to provide, improve, and develop our services, including machine learning technologies that power our chatbot. This involves analyzing your conversations and product usage to enhance the accuracy and efficiency of our responses and solutions.

Human Review and Annotation

To improve the quality of our services, human reviewers may read, annotate, and process your ChatMRO conversations. We take measures to protect your privacy during this process by disconnecting your conversations from your account before reviewers access them.

Privacy Protection

Anonymization

We anonymize your conversations to ensure that they cannot be linked back to your account or personal identity before they are reviewed by our team. This process helps maintain the confidentiality of your information while allowing us to improve our products and services.

Confidential Information

Please refrain from entering confidential information in your conversations with ChatMRO. Avoid sharing any data you would not want a reviewer to see or that you wouldn't want us to use for improving our machine learning technologies.

Your Choices

Learn More

For more information about our privacy practices and how we protect your data and If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us at [email protected].

Updates to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

This Privacy Policy was last updated on Jul 11, 2025

Information We Collect

We may collect the following user-provided information:

  • Name
  • Contact details, including email address
  • Demographic information (e.g., postcode, preferences)
  • Other details relevant to customer feedback or promotions.

Use of Collected Information

Collected data is used for:

  • Internal record-keeping
  • Improving services and offerings
  • Sending promotional emails (when consent is provided)
  • Market research via email, phone, or mail
  • Website personalization based on user interests

Security Measures

ChatMRO is committed to safeguarding your data. We employ physical, electronic, and managerial procedures to protect the information we collect online from unauthorized access or disclosure.

Cookies in Detail

Cookies help us tailor your browsing experience. They do not give us access to your device or any information you do not share with us. Traffic log cookies help us identify popular pages and improve navigation.

External Links

Our website may link to other sites. We do not control these sites and are not responsible for the protection of any information you provide while visiting them. Always review the privacy policy of external websites.

Managing Your Information

You can limit the collection or use of your personal data by:

  • Opting out of marketing communications when filling out forms
  • Contacting us to update or delete your preferences

We do not share your data with third parties without your consent unless required by law. You may also request a copy of the data we hold about you, subject to a small fee, by writing to us at our registered address.

To correct any inaccurate data, contact us at [email protected].

Policy Changes

Any future updates to this Cookies Policy will be posted on our website. Only data collected after changes are published will be subject to the new policy.